Returns & Exchanges

At Hi Proof, we stand behind the quality of our premium food products and want you to be completely satisfied with every order. If your items arrive damaged or do not meet our freshness standards, we offer a hassle-free return or replacement process within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your food items.

• 2.
  Provide Documentation

  Attach clear photos of the product and packaging, especially if the items arrived damaged or if there are concerns regarding the safety seal.

• 3.
  Receive Authorization

  Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number or confirm your eligibility for a direct replacement.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.