Frequently Asked Questions
Everything you need to know about our premium ingredients and delivery.
How do you ensure the freshness of your food products?
We use temperature-controlled packaging and expedited shipping methods to ensure every order arrives at your door in peak condition. All items are batch-tested for quality and freshness before leaving our facility.
What is your shipping policy for perishable items?
Perishable goods are shipped via 2-day express delivery from Monday to Wednesday to avoid weekend delays. You will receive a tracking number as soon as your order is dispatched.
Do you offer international shipping?
Currently, Hi Proof ships within the continental United States and Canada to maintain the integrity and safety of our food products during transit.
Can I return a food product if I change my mind?
Due to food safety regulations, we cannot accept returns on perishable items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Are your products organic or non-GMO?
We prioritize sourcing from sustainable farms. Many of our products are certified organic and non-GMO; please check the specific product description or label for detailed nutritional and sourcing information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.